Ready for the first guest.

1. Set up your restaurant

1. In Restaurant settings, enter your name, address, contact number, and ordering preferences.
2. In Menu → Dishes & categories, create categories and add dishes with prices, descriptions, photos, and accurate allergen information.
3. In Design studio, choose a starting style, add your logo, customize the experience, and save your design.

2. Prepare your dining room

1. Create tables in Tables & QR codes and print each table’s code.
2. In Reception → Edit layout, place tables and save the layout for your team.
3. Scan a printed code from a phone. Check your dishes, translations, prices, and the table number.

Moving a table on the floor plan keeps its QR code. Rotating a QR code invalidates the old code and its guest sessions; print the replacement.

3. Run a service

1. Guests scan, choose dishes, and submit an order. Kitchen shows confirmed orders.
2. Use Reception to select a table, review orders, respond to requests, and follow its bill.
3. Mark orders served when delivered. Collect payment in person, then record it in MenuScan.
4. Clear the table after all orders are served and paid.

Payment recording does not charge a card or transfer money. Staff must verify collection first.

4. Bring your team in

In Team & access, create a staff invitation with the appropriate role. Share the activation link privately. Each teammate should use their own account. Owners and managers handle menu and restaurant settings; service actions are checked against staff permissions.

Test one complete order with the team before opening to guests. The workspace receives live service updates. Use Refresh when you need an immediate update.

Correct an order

The owner sets an approval code in Restaurant settings and shares it privately with trusted staff. In an order’s details, select Undo or Cancel order, then enter the code and a reason.

Paid orders must have their recorded payment undone first. This reopens the linked bill without issuing a refund. Owners can review the person, reason and time in Orders & bills.

Plans & renewals

Subscription shows your assigned plan, access end date, transfer instructions, receipts, and review status. Send the transfer, upload its receipt, and wait for administrator approval. Uploading a receipt alone does not renew access.

If access expires or is suspended, contact your owner or manager. No automatic card charging is performed.

When something needs attention

Orders are unavailable: check that the table and restaurant are active, guest ordering is enabled, dishes are available, and the subscription has not expired.

The workspace is offline: reconnect and refresh before taking action. Check the current order before retrying a submission.

A new design isn’t visible: save it in Design studio, then reload the guest menu.

Account access: use Forgot password on the sign-in page, or contact your platform administrator if recovery email is unavailable.